Spiceworks 3.1 Update Now Available

Spiceworks 3.1 update is now available and it has fixed the duplicate records that I blogged about not long ago.

In April, we implemented Spiceworks for Network Inventory and Monitoring.  We have it scan twice per day, so we are able to see the most current data.  With the release of Spiceworks 3.0, we implemented Help Desk and use it to track all Help Desk Tickets.  I have setup Spiceworks on it’s own Virtual Server, and have created multiple Admin Accounts for myself and IT Staff.

For Help Desk, we have two options for our users to send in a help desk ticket.  First, they can send an email to our Help Desk email account.  Spiceworks checks this account every 1 minute and will pull any new tickets into the help desk dashboard.  Once we receive the ticket, we can assign it to one of our IT staff.  Within the dashboard, we can continue a conversation with the employee (which emails them our comments) and keep the work flow in place.  As long as the employee doesn’t change the subject, it will keep the work flow going.  The second option we have put in place is the Intranet Web Portal.  Our users can log into spiceworks through the web portal that is located on our Intranet and they can create a new ticket, and see opened and closed tickets as well.  One great feature is that you can associate the ticket with the computer name, and can see a list of all tickets that have been requested against that particular machine to see reoccurring issues and such.

These are just a few of the many things we use Spiceworks for.  I highly recommend Spiceworks as your Network Inventory, Monitoring, and Help Desk solution.  You can’t beat the price either, free!  Thanks Spiceworks!

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2 Responses

  1. […] Duplicates have been fixed with the release of Spiceworks 3.0!  […]

  2. thanks

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